Ticketing that actually works in Slack.
Unlike tools that only sync with Slack, Treqdesk runs inside Slack — no dashboards, no context switching, no friction.
Hey team, the production database is rejecting connections. Anyone else seeing this?
Production DB Connection Issues
Triage Channel
Everything you need.
Nothing you don't.
Automated Intake
React with a ticket emoji and it becomes a tracked ticket instantly. No forms, no handoffs.
Slash Commands
Power at your fingertips.Use /mytickets or /assign to manage everything instantly.
App Home
Your personal command center.View live metrics, open tickets, and quick actions right in the Home tab.
Interactive Workflows
One-click actions to claim, resolve, close, or reopen tickets directly from Slack buttons. No context switching, ever.
Auto-Routing
Smart assignment with various configurations to different teams.
Multi-Team Support
Create multiple teams within one account.Separate agents, triage channels, and routing rules for HR, IT, and Sales.
Zero friction.
Maximum speed.
Handle every step in Slack, from intake to resolution.
Create Ticket
React with 🎫 or 🎟️ on any Slack message. The bot instantly creates a ticket and adds ⏳ to mark it open.
Auto-Assignment
Bot routes to the right team and auto-assigns if Smart Auto-Assign is on. Otherwise, an agent claims it via Assign Me — bot adds 👀 to mark it in progress.
Agent Resolves
Agent clicks ✅ Done. Bot closes the ticket, swaps reactions to ✅, and notifies the requester.
Can someone help me with access to the staging environment ?
Created by @Alex Rivera
Your request has been logged and routed to the support team.
Status: Open • Unassigned • Created just now
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